FedEx Residential
Ground shipments are delivered Tuesday–Saturday. Delivery is between
9 a.m. and 8 p.m.
FedEx Business
Ground shipments are delivered Monday-Friday. Delivery is by end of business day.
If
you are shipping to an actual walk-in business (not a residential business), it is important to include a business
name so that we know it is to a business. Otherwise, your order will be sent residential and can experience a delay in delivery
as residential delivery can take until 8 pm. Which will be after hours if your business closes at 5 p.m. Failure to include
business details can effect the day you will recieve your order and we cannot be held liable.
If
your order is to a residential business, please refrain from including a business name as it must ship residential.
We cannot ship FedEx
to P.O. Boxes. You must include a physical street address to include the street designator, i.e., street, road,
drive, blvd, etc. Ommission of a street designator can result in non-delivery as many locations have multiple
streets with the same name but different designators.FedEx does charge $10.00 to perform an address change (to include adding
info to the address) or it will not be delivered. We will not refund any order that is not properly addressed.
Please make sure
your shipping address is correct. If you have a PayPal account, please make sure your shipping address, telephone
# and email address are current. A mobile telephone # is preferred to reach you quickly in case we or FedEx needs
to contact you concerning delivery.
All orders will ship within 48 hours (usually the
next business day) not counting weekends/holidays if there is no future event date specified in the "Note to
Seller" found in the "Review your order" portion of PayPal.
If
you do not specify an event date in the "Note to Seller" in PayPal on the PayPal "Review Your Payment" screen, your order will ship within 48 hours (excluding weekends/holidays). This is important as the
candy is not made until the day it must ship. So, if you want fresh candy, please give us an event date. We will ship it
giving you a reasonable buffer between the delivery and the event.
Email us with questions at flosszone@gmail.com if in doubt. We cannot and will not be responsible for missed events due to the factors above.
