Cotton Candy Frequently Asked Questions
If you are shipping to a school or "walk-in" business your shipping will be less
than the residential shipping calculated on our web site but you must email us at flosszone@gmail.com to qualify and calculate this. Home businesses are "Residential" in terms of shipping
Is your cotton candy certified
Kosher? Yes. We incur ongoing and considerable expense and grant
unfettered access to our proprietary production processes in order to offer our cotton candy to those that require
the strict reassurance of reputable Kosher certification and cleanliness. Click on the following link to view
our Kosher Certification: http://flosszone.com/id80.html (it's the same certification and Kosher authority that certifies the Tabasco brand...for reference of integrity)
When should I order? As your order will not be
produced until the morning of the day it will ship, you may order any time up until shortly before your event provided you
leave enough time for shipping and, ideally, including at least a 1 (one) day buffer between the anticipated delivery date
and event date. Click here to see the FedEx transit times:
http://www.flosszone.com/id25.html
Think of it as ordering fresh
bread or a wedding cake...you do not want to have it arrive too early due to the nature of the product.
If I am ordering online through your web site, how do I tell you when I want it shipped? You can enter misc.
information in the field labeled “Note to Seller” in PayPal. It’s the only field where you can enter anything
“freestyle” you want. Some people miss this but IT IS THERE if
you take the time to review.
I see that I can buy from you online through PayPal but I don’t have a PayPal account. You don’t need a PayPal
account to process the transaction. When you choose to “Pay now with PayPal” from the shopping cart / shipping
calculator it will give you the option of using a PayPal account or processing this single transaction. You can also email
us at flossone@gmail.com and we will call you for your order per telephone.
What’s the shelf life of
cotton candy? Store the candy in a cool & dry area away from direct sunlight, heat and humidity. Our stated optimal
shelf life is 45 days. The cotton candy is actually fine for several months if stored properly. Consider the fact that store
bought candy is typically 2-3 weeks in national distribution before it reaches a shelf near you. As we produce your order
the morning of the day it ships, you are at the absolute beginning of the shelf life of our candy. You can also freeze cotton candy to preserve indefinately. As we produce and then ship the candy for your event the shelf-life is a mute point
as it will be at the absolute beginning of the shelf-life upon delivery shortly before your event.
What are
clear bags? Clear bags are without print, logo or decal. They are offered for those who wish to affix their own label or decorate
to their own creative taste. Clear bags with no labels or print are also benefifical to concessionaires who wish to lend
the impression that the candy was made locally....and, as such, MUST be fresher than commercial cotton candy.
Do you customize or print labels for the bags? YES! Print is COLOR
on 4"x4" white labels.
It is not possible to
order your candy with labels automatically online on this site as labels require some consultation and you must first
accept the final proof of the label. Email us at flosszone@gmail.com to inquire about customized labels. If you want labels please do not order the cotton candy online. This transaction will
be done per telephone and will include the cotton candy, labels and shipping together in one transaction.
How big are the bags / cotton candy? It is difficult to convey
ounces without looking at a sample. There are 2 ways to approach this.
1) The physical dimensions of the candy itself (not the bags) are approx:
1.0 oz. 5.5 in. Long x 4 in. Wide x 1.5 inches Thick.
2.4 oz. 7 in. Long x 5 in. Wide x 2.5 inches Thick.
3.4 oz. 9 in. Long x 6 in. Wide
x 2.5 inches Thick.
2) When you buy cotton candy that’s made in front of you on a cone or stick, you
get an average of 1 ounce of cotton candy but it is poofy and airy. As it is not possible to ship cotton candy in big “poofy clouds”
(it would mash and wad in the box), we tamp the candy to make it denser so that it can fit into a box with other bags of cotton
candy and ship. However, tamping does bring the footprint of the candy down. Our 1 ounce bag is equal to , weight wise,
to what you get on a cone or stick. The 2.4 ounce is about double and the 3.4 ounce is over triple. Please click here
for a referencr of scale: http://webhosting.web.com/imagelib/sitebuilder/misc/show_image.html?linkedwidth=560&linkpath=http://www.flosszone.com/sitebuildercontent/sitebuilderpictures/.pond/RefofScale.jpg.w560h421.jpg&target=tlx_pic8118&title=Click
Why the shipping? Cotton candy doesn’t weigh much. It's not about weight. It's about box dimensions.
As shippers must charge to provide shipping, they calculate it by dimensional weight. So whatever area a box of
candy displaces in a cargo hold has a shipping price. Also, cotton candy does have weight. If you are a business, you can
email us with your order and we will calculate the shipment with the lower business delivery charge from FedEx. When calculating
shipping, please be mindful that it is
calculating transit from Hot Springs, Arkansas, to your zip code. The farther
you are from us, the more shipping it requires. Still, if you take the total of the order with shipping and divide it by the
total # of bags in the order, you will find that no matter where you are in the US, each bag will still be under retail with
plenty of room for a resale margin. Also, we encourage you to compare
our lower shipping and faster transit times with other cotton candy companies on the web. Also, there is no such thing as "Free Shipping" . The correct term is "Shipping Included".
We simply prefer to break it out and inform you of this neccessary cost specific
to your location. If you are shipping to a school or business your shipping will be less but
you must email us at flosszone@gmail.com to have this calculated.
How do I compute the shipping
costs? Simply click on “Add to Cart” beside the case count you want to compute and the shipping calculator
screen will appear. Type in your zip code and click “Update Cart” to see the shipping charges. This screen
does not give you a choice beyond normal FedEx Ground to a residence. Business Ground, Overnight and 2nd
Day Air requests need to be discussed first. Please check this link to see how many days your shipping will take per Fedex
Ground: http://www.flosszone.com/id25.html. If you are shipping to a school or business your shipping will be less but you must email
us at flosszone@gmail.com to have this calculated.
What if I want it shipped overnight? We do ship Overnight and 2nd Day Air but because of the urgency
and cost of an overnight order, we ask that you email us with these inquiries so that we can make sure they
ship in time.
Can I use a purchase order to order and pay later?
If you are a school or municipality, we will pre-ship against a purchase order or a request on formal letterhead. Please email
us at flosszone@gmail.com to inquire further.
Do you offer other colors/flavors besides Pink, Blue & White? We produce pink (strawberry),
blue (blueberry) and white (vanilla) in bulk. For efficiency of production reasons and our determination to keep our
prices reasonable, we do not offer other colors/flavors unless there is a substantial requirement.
Why do the sample boxes cost $8.00
to ship? Because of the sheer volume of sample requests and the fact that our candy is tremendously discounted to accommodate
shipping costs, we have to charge what it costs to ship them. The sample box is really there for the customer who
wants to order a large quantity of cotton candy but wants to make sure of the quality and size of bag first. We are simply
passing the shipping costs on to those who want samples to keep from having to raise the prices of our cotton candy to others.
Can I order less or more than
the case counts on your web site? The case counts are fixed so that the cases are not over or under stuffed. Because of this,
we do not change the number of bags that fit into the different size cases.
Do you offer volume discounts? The volume discounts are
already built into the cases, hence, you pay less per bag for the 240 count 1.0 oz. than the 50 count 1.0 oz. For shipping
purposes, the maximum case counts are there to consolidate large orders to save shipping smaller/multiple boxes which costs
more. If you are a business, school or municipality (non-residential), we can extend the reduced business shipping rate
that FedEx offers. You will need to email us at flosszone@gmail.com with your business zip code for the business shipping charges.
We need donations for our cause. Do you donate product? We supply countless charities,
schools, churches, and non-profits nationwide with cotton candy at a price that allows them to raise funds and thereby take
full control of their fundraising efforts. We fully intend to continue to be in business supplying product for fundraisers
so we do not donate.
Is it
possible to get tracking numbers for my shipment? Yes. We generate FedEx tracking #s to your email address on the day that
your order ships.
I didn’t receive my tracking numbers. How can I get
them? Email us at flosszone@gmail.com. Some email systems will toss legitimate emails into your SPAM (trash) folders and delete them after 24 hours if you do not
set your filters to recieve them. YAHOO email is well known to send FedEx emails containing tracking numbers to
the Yahoo SPAM folder.
I wasn’t able to pay
online for my purchase. It said something about enabling cookies? Your “cookies” must be enabled in your
internet browser to complete the online transaction. Otherwise, call email us at flosszone@gmail.com
Do
you ship international or to APO/FPO addresses? Due
to the nature of the product, we do not ship outside the continental US. Sorry.
I have some great photos from my event using your
cotton candy. How can I have them published on your web site? We love photos. Simply attach your photos to an email and send
to: flosszone@gmail.com and we
will publish them in our photo gallery that will be added soon to our site.
